Join Excellent Gulf as the Customer Care Director in Toronto, focusing on transforming the homeowner experience in low-rise developments. Lead initiatives that ensure unmatched satisfaction.

This role is pivotal in managing the Customer Care team while overseeing homeowner journeys from purchase to post-occupancy. You will also enforce compliance with industry standards and warranty management to assure quality outcomes. Interaction with cross-functional teams will enhance service delivery and operational efficiency.

Key Responsibilities:
• Mentor Customer Care team members effectively
• Define KPIs and performance measures
• Manage escalations and enhance satisfaction metrics
• Ensure adherence to warranty requirements
• Integrate systems for efficient service delivery

Requirements:
• Over 10 years of relevant industry experience
• More than 5 years in leadership
• Direct experience with low-rise products is essential
• Familiarity with TARION requirements
• Willingness to visit various project sites

Be a part of Great Gulf’s commitment to exceptional customer care and quality.
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📌 Customer Care Director in Toronto (Ontario)
🏢 Great Gulf Group
📍 Ontario