Join Assent as a Senior Customer Support Architect to transform technical support into a seamless experience. Utilize your skills in AI integration and troubleshooting while collaborating within a diverse hybrid team.

In this senior-level role, you will lead technical escalation management, ensuring exceptional support for both customers and their suppliers. The position requires a strong background in technical support, with a focus on diagnosing complex issues, guiding junior team members, and implementing AI-enhanced support systems. Partner with Engineering and Product teams to drive strategic improvements and optimal workflows.

Key Responsibilities:
• Address complex customer support escalations independently
• Review product code to troubleshoot and resolve issues




• Collaborate with teams to develop product solutions
• Lead initiatives for AI-driven workflow enhancements
• Conduct trend analysis for ongoing product improvements

Requirements:
• Minimum 5-7 years in technical support roles
• Bachelor’s degree in relevant fields preferred
• Ability to communicate technical concepts clearly
• Familiarity with AI customer support technologies
• Solid understanding of API and SQL integration

Make an impact on customer satisfaction at Assent with your expertise in technical support.
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📌 Senior Customer Support Architect Role (Manitoba)
🏢 Assent
📍 Manitoba