Take charge as the Director of Operations at Ericsson, based in Toronto, Canada. Lead successful customer engagements in Cloud Software & Services while ensuring operational governance and excellence.

In this critical role, you will manage end-to-end delivery performance and partner with multiple teams to translate strategies into actionable outcomes. Your leadership will focus on financial discipline and the health of customer service operations, promoting a culture of transparency and accountability within the team. Your impact will be felt across all customer interactions and engagements.

Key Responsibilities:
• Own and drive operational excellence for customer delivery across engagements
• Facilitate effective governance and escalation management
• Monitor and report on key operational and financial metrics




• Foster collaboration between delivery teams and stakeholders
• Lead training and development initiatives within operations

Requirements:
• Proven director-level experience in customer operations or service delivery
• Strong knowledge of financial management and cost control
• Experience in stakeholder management and executive-level communication
• Ability to influence cross-functional teams in a matrix setting
• Track record of improving customer satisfaction and operational success

Enhance customer operations at Ericsson by delivering high-quality outcomes effectively.
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📌 Director of Operations for Ericsson Canada (Ontario)
🏢 Ericsson
📍 Ontario