Echoworx seeks a Technical Support Specialist for a one-year contract to provide outstanding help desk support. Enjoy flexible work options including remote, hybrid, or in-office settings.

This role requires robust technical skills and the ability to resolve issues efficiently for both clients and internal teams. Your experience will support efforts in troubleshooting and maintaining precise documentation while ensuring exceptional service delivery. You'll join a team solving critical security challenges in a dynamic environment.

Key Responsibilities:
• Provide first-level support and communicate solutions
• Escalate issues to further support levels as needed
• Maintain accurate logs of customer interactions




• Guide clients through troubleshooting steps with clarity
• Propose improvements for help desk procedures

Requirements:
• Bachelor’s degree in computer science or related field
• 2+ years of help desk experience
• Experience with Windows and Linux operating systems
• Knowledge of help desk software and remote support tools
• Excellent interpersonal and communication skills

Apply your skills to enhance customer experiences at Echoworx and solve real enterprise security challenges.
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📌 Technical Support Specialist at Echoworx (Ontario)
🏢 Echoworx
📍 Ontario