Join Riverside Natural Foods Ltd. as an Order Management Specialist, focusing on customer service excellence. This role will empower you to manage customer expectations and order fulfillment effectively.

With a core goal of maintaining robust client relationships, you will oversee orders and interact with various teams to ensure seamless operations. You will need 2-5 years in customer service or logistics, emphasizing organizational skills and conflict resolution to meet the needs of our customers and exceed service expectations.

Key Responsibilities:
• Oversee full order-to-cash lifecycle management
• Act as the main point of contact for clients and service inquiries
• Ensure inventory availability in collaboration with the Supply chain




• Work alongside Logistics to facilitate effective delivery
• Address EDI errors and customer billing discrepancies

Requirements:
• 2-5 years in customer service or supply chain
• SAP and ERP system proficiency required
• Solid relationship management skills
• High level of attention to detail
• Experience in CPG preferred

Bring your problem-solving skills and commitment to customer satisfaction to Riverside and contribute to our mission.
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📌 Order Management Specialist at Riverside (Ontario)
🏢 Socket.dev
📍 Ontario