Lead assigned Continuous Improvement and Business Process Management initiatives from problem definition through implementation and sustained adoption

Translate ambiguous business problems into structured objectives, analysis plans, and delivery work

Analyze processes and performance using operational data, stakeholder input, root cause analysis, and process evidence

Facilitate cross-functional workshops and working sessions to validate findings, explore future-state options, and build alignment

Design and document improved business processes using BPMN 2.0 and BPM practices

Identify opportunities to modernize People & Culture service delivery and improve employee experience

Develop, operationalize, and monitor process performance measures and KPIs

Apply process architecture and value stream concepts to assigned initiative analysis

Translate process needs into business requirements and system considerations, including Workday-related opportunities

Deliver internally tailored White Belt, Yellow Belt, and other continuous-improvement learning sessions

Requirements

Bachelor's degree in Business, Operations Management, Human Resources, or equivalent combination of education and experience

Lean Six Sigma Green Belt certification, or equivalent practical continuous improvement experience

5 to 7 years of progressive, hands-on experience in continuous improvement, business process management, business analysis, service improvement, or operational improvement within a complex organization

Experience analyzing, designing, improving,



and documenting end-to-end business processes using BPM practices and BPMN 2.0

Experience using operational data and process performance measures to identify opportunities, support decisions, and track outcomes

Experience managing initiatives through discovery, analysis, implementation, adoption, and performance monitoring

Experience supporting CI, BPM, or process performance training and knowledge-transfer sessions

Exposure to process architecture and process governance concepts, including process hierarchy, value streams, capabilities, handoffs, and process inventories

Exposure to personas, journey mapping, and service experience methods

Exposure to AI-enabled tools, process intelligence, process mining, or automation concepts

Bilingualism in English and French is required

Ability to communicate clearly and persuasively with senior stakeholders, peers, and business partners

Strong synthesis and presentation skills

Strong end-to-end process and systems thinking

Proactive and self-directed approach

Sound stakeholder judgment and ability to influence without formal authority

Candidates may be subject to skills and knowledge testing





Candidates advancing to the next step must complete a mandatory criminal record check and potentially other background checks

All employees must adhere to CBC/Radio-Canada's Code of Conduct

Core Competencies Demonstrates expertise in Continuous Improvement and Business Process Management, with a solid focus on analyzing and optimizing business processes using BPMN 2.0 and Lean Six Sigma methodologies. Proficient in stakeholder engagement, performance measurement, and delivering training sessions to enhance organizational capabilities.

Highest-signal resume keywords

Lean Six Sigma Green Belt Certification

BPMN 2.0 Process Design

Continuous Improvement Initiatives

Business Process Management

Bilingualism in English and French

ATS Optimization Keywords Hard Skills

Business Process Analysis

Operational Data Analysis

Process Performance Measures

Value Stream Concepts

Process Architecture

End-to-End Process Documentation

KPI Development

Process Governance

Journey Mapping

AI-Enabled Tools

Soft Skills

Clear Communication

Persuasive Presentation

Stakeholder Influence

Proactive Approach

Synthesis Skills

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

Continuous Improvement

Business Process Management

Service Improvement

Operational Improvement

Complex Organization

Tools & Technologies

Workday

Process Mining Tools

Automation Concepts

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📌 Bilingual Senior Continuous Improvement Analyst (Montreal)
🏢 Jobtailor
📍 Montreal