Select how often (in days) to receive an alert:With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career? Your new opportunity might be right here.We are looking for a Uptime Center & Warranties Manager - Nors Canada to join our Aftersales team in any major Nors location.SUMMARY:This role is the enterprise leader for equipment uptime, lifecycle performance, and the Nors Canada Warranty Program. The National Manager is responsible for maximizing customer uptime, minimizing downtime, improving warranty recovery, and developing, implementing, and continuously improving the Company's warranty processes, governance, and OEM warranty compliance .Expected Salary range (gross/annual)$155k - 180k a year.DUTIES AND RESPONSIBILITIES:Acts as the "Capability Builder for NORS Canada", accountable for:Technician and parts training systemsReal-time technical supportKnowledge management and sharingAlignment of capability to operational needsRoles & ExpectationsBusiness PerformanceConvert telematics insights into revenue opportunitiesImprove PM contract renewal and penetrationMaximize warranty recoveryOperational ExcellenceCreate visibility and control of:Down unitsWarranty processesPM executionDrive structured escalation and problem-solvingManage and continuously improve the Nors Canada Warranty Program, including warranty policies, processes, governance, reporting, OEM compliance, and branch support.Identify trends and implement corrective actions to improve warranty recovery, processing efficiency, and customer experience.Customer ImpactDailyMonitor:Down units (aging, priority,



blockers)Critical telematics alarmsEscalate issues to branches/suppliersSupport resolution actionsPublish down unit report (status, aging, actions)Review telematics activity and opportunitiesReview PM contract compliance and expiriesReview warranty program performance, including recovery rates, aging claims, outstanding issues, and branch compliance.MonthlyReview:Warranty performance (recovery rate, issues)PM contract revenue and renewal ratesTelematics monetization performanceIdentify operational gaps and corrective actionsAnalyze uptime trends and downtime driversReview branch performance on uptime executionImprove telematics and PM processesAnnuallyDefine uptime strategyImprove warranty processes and OEM alignmentOptimize PM contract programKPIsOperationalDown unit aging reductionUptime performance (customer impact)Warranty recovery ratePM contract revenue and renewal rateProcessCORE COMPETENCIESExcellent written and verbal communication skillsStrong organizational skillsExcellent knowledge of digital software systemsStrong business management skillsStrong analytical skillsStrategic planning skillsStrong time management and planning skillsEDUCATION/TRAININGPost-secondary diploma and/or relevant work experience; Proficiency in French is an assetPARTICULAR CONDITIONSHEALTH AND SAFETYIt is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policiesNors is an Equal Prospect Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant's needs. #J-18808-Ljbffr

📌 Uptime Center & Warranties Manager - Nors Canada (Ottawa)
🏢 Grupo NORS
📍 Ottawa