Join Serco Canada Inc. as a Customer Service Agent to facilitate the Ontario Driver Examination process! In this vital role, you will evaluate applications while ensuring top-notch service delivery.

This position focuses on verifying eligibility, assessing identity documentation, and conducting necessary tests for various license classes. You will engage with applicants and handle their inquiries regarding services while complying with all relevant laws and policies. Robust problem-solving skills and attention to detail are crucial for success.

Key Responsibilities:
• Assess and verify applicants' identity documents
• Provide information on driver examination services
• Schedule and manage road tests efficiently




• Conduct assessments including vision tests and knowledge tests
• Investigate and rectify driver record discrepancies

Requirements:
• Completion of Customer Service Agent training
• High school diploma or GED required
• Valid Ontario Class G driver’s licence
• At least two years in a customer service role
• Knowledge of applicable sections of the Highway Traffic Act

Your expertise in customer service is key to supporting applicants effectively at Serco Canada Inc.
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📌 Customer Service Agent at Serco Canada (Ontario)
🏢 Serco
📍 Ontario