Join NeoPollard Interactive as a VIP Strategy Manager, reinforcing high-value player engagement in a energetic iLottery environment. Lead a dedicated team while driving revenue through tailored strategies.
In the role of VIP Strategy Manager, you will oversee a team focused on high-value players, designing strategies that enhance retention and lifetime value. You'll manage the complete P&L; for the VIP program, employing data analytics to refine engagement and segmentation tactics. This position enables you to work collaboratively across departments to ensure VIP service excellence and compliance within a highly regulated sector.
Key Responsibilities:
• Design and implement VIP player engagement plans
• Optimize segmentation and rewards for high-value players
• Monitor and resolve player issues with urgency
• Report on program performance and strategic initiatives
• Ensure adherence to regulatory requirements
Requirements:
• 5+ years in iGaming or related customer service fields
• History of managing loyalty or VIP customer programs
• Expertise in analytical decision-making and reporting
• Excellent communication and interpersonal skills
• Ability to travel occasionally
Focus on maximizing player satisfaction while achieving measurable growth as part of a leading iLottery provider.
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