Seeking a Senior Software Escalation Engineer in Toronto to enhance customer success with pCloud solutions. Work at the forefront of cybersecurity innovations while supporting our valued users.

Join our Idira Platform's pCloud group, where your expertise in Python and troubleshooting will markedly improve our service quality. This position involves engagement at different service levels, along with collaboration with various engineering teams to troubleshoot and resolve issues effectively.

Key Responsibilities:
• Act as a 4th level support for R&D; escalations
• Improve proactive monitoring capabilities
• Collaborate on projects to enhance technical support processes
• Write impactful technical documentation for users




• Regularly monitor and enhance production service security

Requirements:
• Bachelor’s degree in a technical field or equal experience
• Minimum of 5 years working with Python programming
• Understanding of serverless architectures beneficial
• Proficient in API and micro-services concepts
• Proven ability to analyze and solve complex problems

Utilize your skills in a challenging, rewarding setting focused on innovation and customer satisfaction.
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📌 Senior Software Escalation Engineer Opportunity (Ontario)
🏢 United States Digital Space
📍 Ontario