Take charge of customer satisfaction at The Brick as a Live Chat Customer Service Specialist. This role requires excellent communication skills within a bustling in-store environment.

The Brick is on the lookout for vibrant individuals eager to join its Customer Experience Team. As a Live Chat Specialist, you will facilitate interaction with customers through chat, email, and phone, ensure prompt responses, and tackle multiple tasks efficiently. Your passion for exceptional service will be key to success in a rewarding and dynamic workplace.

Key Responsibilities:
• Deliver personable service to customers via online and phone channels
• Process returns, price matching, and warranty issues
• Provide order follow-ups and research support




• Liaise with warehouse and marketing teams when necessary
• Watch for signs of potential fraud during interactions

Requirements:
• Dedication to outstanding customer service
• Willingness to travel to various store locations
• Experience in Live Chat systems such as Zendesk
• Bilingual English and French is beneficial
• Retail experience adds value to your application

Showcase your skills in customer service and grow with The Brick's energetic team.
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📌 Live Chat Customer Service Specialist (Alberta)
🏢 The Brick Group
📍 Alberta