Become a Service Desk Analyst with Infosys Public Services in Ottawa, providing vital support for users of enterprise applications. Enhance your technical skills in a collaborative workplace focused on user satisfaction.

This role involves troubleshooting, resolving incidents, and facilitating user training for various business applications. You will play a significant part in incident management, ensuring prompt resolution and a seamless experience for end-users. Contribute to operational excellence by implementing best practices and enhancing service management processes.

Key Responsibilities:
• Manage incidents and service requests through various channels
• Troubleshoot user-related and application issues




• Document support activities and maintain knowledge articles
• Escalate unresolved issues to appropriate teams
• Promote best practices in service management

Requirements:
• Residing within commuting distance of Ottawa, ON
• 0-3 years' experience in information technology
• Relevant degree or three years of experience
• Must have work authorization in Canada
• Strong customer service skills

Support the adoption of business applications at Infosys and deliver exceptional service to users.
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📌 IT Service Desk Analyst at Infosys (Quebec City)
🏢 Infosys
📍 Quebec City