Lead transformative projects at Lyft as a Senior Product Manager for support technology in Toronto. Utilize your experience in AI/ML to enhance agent tools and optimize customer care.

In this hybrid position, Lyft is looking for a strategic leader with over 8 years of product management experience. You will be instrumental in setting the vision for our support platform, integrating AI capabilities to improve agent efficiency. Collaborating with cross-functional teams, you will ensure that our data solutions are accurate and trusted by all stakeholders, driving real impact in customer care operations.

Key Responsibilities:
• Define vision and manage roadmap for customer support technology
• Lead initiatives that improve agent efficiency through AI




• Ensure accuracy and integrity of data used for decision-making
• Influence team architecture to accommodate evolving AI capabilities
• Work closely with stakeholders to deliver meaningful products

Requirements:
• 8+ years of product management experience
• Experience with AI/ML and its application in support
• Proficiency in data management and reporting
• Track record of managing complex, cross-functional projects
• Technical degree preferred in relevant fields

Leverage your expertise to elevate Lyft's customer support systems and enhance the user experience for millions.
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📌 Senior Product Manager, Support Technology at Lyft (Ontario)
🏢 Socotra
📍 Ontario