Elevate customer satisfaction as a Customer Success Manager at Zappix in Burlington, MA. Collaborate with clients to develop tailored solutions and enhance user engagement with digital self-service.
In this critical role, you will act as a trusted advisor guiding customers through the lifecycle of Zappix solutions. You will manage deployments, ensure alignment with long-term objectives, and facilitate ongoing communication for optimal product use. Problem-solving and relationship-building are key to serving our high-profile customers.
Key Responsibilities:
• Lead pre-sales support with assessments and risk management
• Create and manage project plans throughout the lifecycle
• Conduct ongoing account meetings to share best practices
• Drive client onboarding and training sessions
• Provide monthly insights on customer success and opportunities
Requirements:
• Minimum 3 years in customer success or related projects
• Robust project management skills and experience
• Excellent communication skills with stakeholders
• Knowledge of HTML5 and CSS is a plus
• Must be located in Greater Boston, MA
Harness your skills in a role that transforms customer service experiences at Zappix.
#J-18808-Ljbffr