Shape the client experience with ALS in North Vancouver as a Director of Client Services. This position focuses on enhancing customer interactions and optimizing service operationally across North America.

In this role, you'll be instrumental in managing client communication and resolving inquiries effectively. You will create and implement strategies tailored to improving the client experience, fostering loyalty through exceptional service delivery. Working with your team, you will also coordinate logistics and ensure the accuracy of client service processes throughout the region.

Key Responsibilities:
• Standardize client service outreach across North America
• Manage logistics and coordination of client services




• Develop and execute client surveys for feedback
• Drive client relationship strategies and retention
• Measure and motivate team performance

Requirements:
• 10+ years in customer service leadership
• Relevant degree in Geological or Chemical Sciences
• Excellent interpersonal and organizational skills
• Advanced proficiency in MS Office applications
• Solid problem-solving and judgment capabilities

Join ALS to lead impactful client service initiatives while fostering a culture of excellence.
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📌 Director of Client Services at ALS (British Columbia)
🏢 ALS
📍 British Columbia