Grow with Discover Energy Systems (DES) as a Senior Technical Support Specialist. This role offers a hybrid work model and demands expertise in energy storage solutions and customer interaction.

In this customer-facing position, you’ll provide crucial technical support relating to DES’s lithium energy storage products. Ideal candidates have more than two years of experience in technical environments and a direct customer service background. You will work collaboratively with engineering and product teams to enhance the service process and support customer satisfaction.

Key Responsibilities:
• Assist customers with technical inquiries via phone and ticket systems
• Conduct case escalation and root cause analysis as needed
• Log all customer-related actions accurately in HubSpot




• Ensure expert-level product knowledge and up-to-date training information
• Maintain effective communication with clients throughout the support process

Requirements:
• Technical diploma or an engineering degree is preferred
• 2+ years in technical support or service roles
• Skilful in the use of diagnostic tools and CRM software
• Excellent verbal and written communication abilities
• Highly organized and capable of handling multiple tasks

Leverage your robust technical support skills at DES to drive customer success and innovation in clean energy!
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📌 Hybrid Senior Technical Support Specialist (British Columbia)
🏢 SOLV4EX Group
📍 British Columbia