Exciting Bilingual Contact Centre Advisor position at DHL Express in Winnipeg! Engage customers and ensure top-notch service on calls, chats, and emails.
As part of the omni-channel contact team, you will facilitate connections by addressing customer inquiries in both English and French. The role demands strong multi-tasking abilities, as you'll manage multiple interactions while upholding quality service standards. Your professionalism and empathy will define the customer experience at DHL.
Key Responsibilities:
• Respond to incoming call, chat, and email interactions efficiently
• Manage up to three chats and provide quick solutions
• Update customers on shipment status and delivery details
• Schedule pick-up calls using the automated system
• Drive NPA scores by delivering skilled responses
Requirements:
• Background in call centre customer service
• Bilingual capabilities in English and French
• Strong multi-tasking and communication skills
• Proficiency in MS Office and virtual platforms
• Typing speed of at least 38 WPM with high accuracy
Bring your expertise and enthusiasm to DHL Express, enhancing the customer journey every day!
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