Become an integral part of the CPSBC as an Administrative Assistant specializing in complaints processing. Work hybrid while supporting various departments with critical administrative tasks.

In this role, reporting to the clinical manager, you will oversee the management of new complaint submissions. Collaborating with complaint navigators and the leadership team, you will ensure the accurate entry and follow-up of complaints in the CPSBC database. Your efforts will directly support the department's smooth operation and effective communication with external parties.

Key Responsibilities:
• Collate and summarize new complaint matters from different sources
• Manage correspondence and request additional information as needed
• Schedule and coordinate meetings while distributing materials




• Triage incoming correspondence for escalation
• Draft and proofread outgoing documents for accuracy

Requirements:
• Completed grade 12 supplemented by a two-year office administration diploma
• Preferred background in healthcare or medical terminology
• Proficient in Microsoft Outlook, Excel, and Adobe Reader
• Solid attention to detail with excellent editing skills
• Exceptional communication abilities in a multidisciplinary environment

Join CPSBC in a role where your attention to detail and organizational skills will be valued and utilized.
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📌 Administrative Assistant - Complaints Processing (British Columbia)
🏢 College of Physicians and Surgeons of BC
📍 British Columbia