Drive mortgage retention efforts at Alterna Savings as a specialized Mortgage Retention Specialist. Your focus will be on safeguarding and expanding the mortgage portfolio through strategic advice.

This full-time position requires expertise in mortgage products and a commitment to member service excellence. Develop relationships by identifying financial solutions while managing the mortgage renewal journey. Your contributions will be crucial for the growth of both mortgage and related financial services within the retail division.

Key Responsibilities:
• Manage mortgage renewals to ensure retention targets are met
• Analyze member financial suitability throughout processes
• Upsell investment and credit products effectively




• Negotiate mortgage rates to keep business with Alterna
• Provide guidance to branch staff for improved member outcomes

Requirements:
• 5 years’ experience in credit recommending
• Education in finance or similar discipline
• In-depth knowledge of mortgage solutions and processes
• Proven analytical and problem-solving skills
• Solid interpersonal and communication skills

Bring your mortgage expertise to Alterna Savings and make a lasting impact on member satisfaction and loyalty.
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📌 Residential Mortgage Specialist Role (Quebec City)
🏢 Alterna
📍 Quebec City