Join Sectigo as a Technical Support Specialist in Ottawa where your troubleshooting expertise meets meaningful client interactions. Be the first line of support in a collaborative setting.

This full-time role focuses on ensuring customers receive professional, empathetic assistance for various technical issues. You'll work with a structured approach to diagnose problems, documenting them clearly and guiding clients through solutions. This position requires active participation in team meetings and continuous skill enhancement.

Key Responsibilities:
• Answer inbound technical support requests via various channels
• Guide customers step-by-step through troubleshooting
• Document resolution steps in the ticketing system




• Recognize cases for escalation and collaborate with senior teams
• Contribute to team’s knowledge base through shared insights

Requirements:
• Proven networking and systems troubleshooting abilities
• Solid organizational skills to manage multiple cases
• Excellent verbal and written communication skills
• Competence in using ticketing tools and resources
• Willing to work full-time in the Ottawa office

Drive excellent client support while developing your career at Sectigo in Ottawa.
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📌 Ottawa Technical Support Specialist Role (Quebec City)
🏢 Webhosting
📍 Quebec City