Enhance customer experience as a Bilingual Customer Support Expert at Sage, serving clients in French and English. This hybrid position involves troubleshooting technical issues and supporting Sage's innovative products.

As a critical member of the customer support team, you will demonstrate exceptional problem-solving expertise and ensure client satisfaction. Your role will involve identifying customer needs, resolving technical issues, and maximizing first-time resolution rates. Utilizing your bilingual skills, you will drive a superior Sage experience while maintaining robust customer relationships.

Key Responsibilities:
• Identify root causes of software or system issues
• Provide frontline technical support for Sage products
• Drive first call resolution using available resources




• Stay updated on Sage applications and processes
• Document customer interactions clearly for follow-up

Requirements:
• Fluency in French and English, both spoken and written
• Strong problem-solving and troubleshooting skills
• Ability to listen actively and understand customer needs
• Technical knowledge of Sage products and services
• Experience in a customer support environment

Leverage your bilingual skills to deliver outstanding customer support and foster long-lasting relationships at Sage.
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📌 Bilingual Customer Support Expert Hybrid Role (British Columbia)
🏢 Sage
📍 British Columbia