Drive customer satisfaction as a Service BDC Representative with Queenston Automotive Group. This role emphasizes effective communication and administrative skills in a vibrant environment.

In this position, you'll support customer service by managing appointment scheduling and ensuring satisfaction before, during, and after service visits. Reporting to the BDC Team Leader, you'll use your organization and communication skills to address customer needs proactively. Collaborate with a motivated team committed to providing exceptional service.

Key Responsibilities:
• Schedule all incoming service appointment calls
• Complete follow-up calls for service reminders and recalls
• Process customer inquiries efficiently within time limits




• Ensure appropriate parts are ordered for services
• Assist BDC Team Leader in organizing car clinics

Requirements:
• Minimum 2 years of relevant telephone experience
• Knowledge of CDK Drive, DealerMine, or similar tools
• Ability to maintain customer rapport and trust
• Detail-oriented with solid follow-up skills
• High school or equivalent education required

Contribute to Queenston Automotive's mission of outstanding customer satisfaction and service excellence.
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📌 Customer Service Role at Queenston Automotive (Ontario)
🏢 Formulafordlincoln
📍 Ontario