Join as a Team Lead dedicated to elevating customer service at our entertainment venue. You will inspire your team, streamline operations, and make each guest's experience remarkable.

As the Team Lead, you will work alongside the Store Leader to maintain operational excellence while engaging with customers. Your role includes troubleshooting issues, supporting your team, and ensuring a collaborative environment. You'll be responsible for training recent members, managing tasks, and upholding company standards.

Key Responsibilities:
• Ensure memorable customer interactions during visits
• Resolve booking questions and customer requests promptly
• Delegate tasks and manage team operations effectively
• Oversee maintenance and inventory for game rooms
• Act as the first point of escalation for concerns

Requirements:
• 1–2 years in retail or hospitality leadership
• High School Diploma or equivalent
• Excellent communication and customer service abilities
• Flexibility to work nights and weekends
• Familiarity with Microsoft Office and operational systems

Lead your team to success while enhancing customer experiences as Team Lead for Customer Service.
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📌 Team Lead for Customer Service (Quebec City)
🏢 Activate Games
📍 Quebec City