Drive system reliability as a Technical Support Specialist with INKAS® Group. This role focuses on resolving complex incidents within a dynamic SaaS workplace while ensuring operational excellence.
Join INKAS® Group, a global leader in security and financial services, as you tackle high-impact production support challenges. As a specialist, you will manage end-to-end incident lifecycles, triaging and resolving complex issues across cloud infrastructures and distributed systems. Your expertise will impact system performance and customer satisfaction.
Key Responsibilities:
• Serve as primary escalation point for unresolved incidents • Own the incident lifecycle from triage to closure • Lead and contribute to incident response teams • Diagnose issues across cloud and application environments • Perform root cause analysis for complex incidents
Requirements: • 3+ years in Tier 2/Tier 3 Support or similar roles • Proficiency with Zendesk and monitoring tools like Zabbix • Experience with MongoDB and AWS environments • Solid understanding of networking and REST APIs • Knowledge of Linux systems and log analysis
Utilize your technical expertise to enhance system reliability and operational effectiveness with INKAS® Group. #J-18808-Ljbffr
📌 Technical Support Specialist at INKAS® (Winnipeg)
🏢 INKAS Group of Companies
📍 Winnipeg
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