Join West Coast Reduction Ltd. as an IT Service Desk Analyst, providing essential support for IT systems and applications across the organization. Your expertise in troubleshooting will enhance user experience in a dynamic work workplace.

This role focuses on delivering first-level IT support across all divisions at WCRL. You’ll be responsible for diagnosing technical issues, facilitating software installations, and assisting users through direct support or coaching. Engaging in routine maintenance tasks will also be critical in maintaining service efficiency.

Key Responsibilities:
• Troubleshoot operating systems and application issues effectively
• Diagnose hardware and software problems both remotely and in-person




• Support users with direct coaching and guidance
• Assist in the installation and configuration of software
• Document knowledge base resources for IT reference

Requirements:
• Minimum 2 years in a technical support environment
• Strong customer service orientation and multitasking abilities
• In-depth knowledge of Windows operating systems
• Experience with helpdesk ticketing software
• Comfort with occasional travel within the Lower Mainland

Enhance your technical skills while supporting WCRL’s IT services!
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📌 IT Service Desk Analyst WCRL (British Columbia)
🏢 West Coast Reduction
📍 British Columbia