Join Aurora as a Bilingual Client Care Associate, working remotely in Canada to enhance patient care services. This full-time role focuses on incoming inquiries and providing high-quality support to patients.

Be part of a dedicated team working from home, handling a variety of client interactions effectively. In this dynamic position, you will engage with patients, assist with forms, and demonstrate empathy while processing documentation. Your communication skills will ensure compliance with health regulations and improve patient experiences.

Key Responsibilities:
• Manage inbound calls and address client inquiries
• Process and document patient orders accurately
• Educate clients on cannabis access regulations




• Maintain high confidentiality and record accuracy
• Handle customer complaints with a positive demeanor

Requirements:
• 1-3 years in customer service environments
• Related certification, such as Medical Office Assistant, is a plus
• Experience in Medical Cannabis or healthcare preferred
• Robust attention to detail and organization
• Capability to respond to regulatory changes

Utilize your bilingual skills to foster enhanced communication and patient satisfaction at Aurora.
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📌 Client Care Associate at Aurora - Bilingual (British Columbia)
🏢 Aurora Cannabis
📍 British Columbia