Drive luxury service as the Concierge Team Lead for Fitzrovia. This hands-on role requires exceptional leadership and communication skills to enhance the resident experience.

As the Concierge Team Lead, you'll be a brand ambassador, ensuring high service standards while overseeing a team dedicated to client satisfaction. This position involves coaching team members and managing daily front-of-house operations for Fitzrovia’s upscale properties. Adaptability and passion for hospitality are essential traits for thriving in this role.

Key Responsibilities:
• Manage Concierge team to uphold service excellence
• Resolve inquiries for residents and guests promptly
• Conduct team training, onboarding, and performance reviews




• Ensure clear communication between Concierge and property management
• Coordinate amenity spaces and events for residents

Requirements:
• High school diploma; higher education preferred
• 2-4 years in customer service or luxury hospitality
• Strong leadership in quick-paced service environments
• Excellent communication and organizational skills
• Familiar with property technology platforms

Join Fitzrovia and contribute to an elevated living experience through exceptional service leadership.
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📌 Concierge Services Leader at Fitzrovia (Ontario)
🏢 Fitzrovia Real Estate
📍 Ontario