Step into a vital leadership role at Nova Hotels as a Front Desk Supervisor in Yellowknife. Be the face of hospitality, guiding your team to ensure guest satisfaction daily.

This permanent, full-time position places you at the helm of Front Desk operations, where your responsibilities will include coaching team members and maintaining high service standards. You will tackle guest concerns creatively while coordinating with various departments to streamline hotel functions. Solid organizational skills and a commitment to customer care are essential.

Key Responsibilities:
• Supervise and support Front Desk and Night Audit staff
• Create positive arrival and departure experiences for guests




• Resolve guest issues and concerns with ownership
• Oversee communication between departments
• Prepare Front Office schedules based on business needs

Requirements:
• Authorized to work in Canada
• Strong English communication skills required
• Prior hospitality management experience preferred
• Knowledge of hotel management systems an asset
• Willingness to work various shifts across the week

Enhance the guest experience and support your team's growth with Nova Hotels at Chateau Nova.
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📌 Chateau Nova Front Desk Leadership Role (Northwest Territories)
🏢 VanWonen
📍 Northwest Territories