Lead the Customer Intelligence strategy at Rogers as a Senior Director. This role focuses on leveraging AI and data science for effective customer engagement and insights.Reporting to the SVP of Digital, the Senior Director will guide the Customer Intelligence function to enhance customer understanding and outcomes. Key responsibilities include overseeing Digital Customer 360 Intelligence and forming a person-centric approach to customer data. The position demands collaboration across teams, including Marketing and Technology, to transform insights into actionable strategies.Key Responsibilities:
Lead the Customer Intelligence strategy and roadmap
Own Digital Customer 360 Intelligence capabilities
Connect customer signals for unified insights
Develop capabilities to identify customer needs
Collaborate on initiatives to improve engagementRequirements:
10+ years in customer intelligence or analytics
University degree in relevant disciplines
Proven ability to influence and lead teams
Robust analytical and problem-solving skills
Experience with customer engagement strategiesDrive success through customer understanding and actionable intelligence in a energetic setting at Rogers.#J-18808-Ljbffr

📌 Senior Director Of Customer Intelligence At Rogers Toronto
🏢 Rogers Communications
📍 Toronto