ChargeLab seeks a Bilingual Support Specialist for EV Charging to assist customers in both English and French. Troubleshoot technical issues and provide exceptional service across multiple channels.

As part of a energetic team, you will respond to end-user inquiries from EV drivers and site hosts. This role is for those who thrive in fast-paced environments and enjoy problem-solving. Collaborate with support, engineering, and product teams to enhance customer satisfaction and efficiency.

Key Responsibilities:
• Act as primary contact for end users via phone support
• Collaborate with support teams to ensure SLA compliance
• Analyze and resolve OCPP connectivity logs
• Escalate hardware issues to necessary teams
• Contribute bilingual documentation for knowledge sharing

Requirements:
• Fluent in English and French, with clear communication skills
• Proven experience in customer or technical support
• Strong problem-solving capabilities under pressure
• Preferred post-secondary STEM degree
• Experience with Zendesk is beneficial

Utilize your bilingual ability and technical knowledge to improve user experiences in the EV charging sector.
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📌 ChargeLab Bilingual Support Specialist (Quebec City)
🏢 ChargeLab
📍 Quebec City