Enhance support strategies as a Customer Service Operations Specialist at Docebo. Utilize AI and analytics to transform customer interactions and optimize service delivery.
At Docebo, as a Customer Service Operations Specialist, you will manage and improve our energetic support system. Join in a data-driven environment focused on the perfect balance between human and AI resources. Your expertise will guide our customer service operations toward excellence.
Key Responsibilities:
• Optimize core support platforms to improve workflows
• Conduct data analysis to enhance operational performance
• Provide insights for workforce scheduling and planning
• Monitor real-time support activities and agent adjustments
• Document best practices and train the support team
Requirements:
• 2+ years experience in customer support analysis
• Proficiency in data analysis tools and techniques
• Ability to work well under pressure while making decisions
• Attention to detail and focused on quality
• Experience with workforce management principles
Transform customer support experiences with your expertise at Docebo.
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📌 Customer Service Operations Specialist (Ontario)
🏢 Docebo
📍 Ontario
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