Join Compugen as a Service Desk Analyst, providing crucial support in a dynamic environment. This position allows you to work in a hybrid format, focusing on effective customer service and technical troubleshooting.

As a Service Desk Analyst, your role is critical in assisting both customers and technicians. You’ll manage incoming service requests, provide troubleshooting support, and ensure service quality by documenting cases accurately in JDE. Compugen’s culture of innovation promotes qualified growth and collaboration among team members.

Key Responsibilities:
• Communicate clearly with customers to address their concerns
• Document requests and troubleshoot issues effectively
• Create cases in Compugen's Call Management System




• Identify urgent requests for priority handling
• Report system non-conformance issues as they arise

Requirements:
• Technical diploma or degree preferred
• 3-5 years of technical support experience
• Bilingual in English and French is an asset
• Relevant certifications (A+, MCP, MCSE) are beneficial
• Proficient communication and organizational skills

Leverage your service skills and join a culture that values diversity and innovation at Compugen.
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📌 Hybrid Service Desk Analyst at Compugen (Manitoba)
🏢 Compugen
📍 Manitoba