Elevate your IT career with Delta Controls as a Senior IT Help Desk Support II in Surrey. Provide essential Tier 1 and Tier 2 support while managing the IT service platform in a hybrid work setting.

As a key member of Delta’s help desk team, you will report to the Director of Information Technology. You will be responsible for delivering escalated support to users, overseeing onboarding and offboarding processes, and managing endpoint devices.

Your expertise will ensure consistent quality and service levels for all help desk functions.

Key Responsibilities:
Provide Tier 1 and Tier 2 support across various technologies
Act as escalation point for junior help desk staff
Coordinate user onboarding and offboarding activities




Manage IT service management platform and documentation
Identify recurring incident root causes and solutions

Requirements:
Degree or diploma in Information Technology
Minimum two years in help desk or desktop support
Advanced skills in Windows OS and Microsoft 365
Experience with active directory and ticketing systems
Robust written communication for documentation

Support Delta Controls in providing top-tier IT assistance while enhancing your technical knowledge.
J-18808-Ljbffr

📌 Senior It Help Desk Support At Delta Controls Surrey (Canada)
🏢 Delta Controls
📍 Canada