Provide essential support with Staples as a Bilingual Customer Support Specialist focused on ServiceOntario services. Improve the customer journey in a dynamic retail workplace.
Staples Canada is seeking a Bilingual Customer Support Specialist committed to enhancing customer experiences through ServiceOntario. This role requires effective communication, attention to detail, and 1-2 years of prior customer service experience. You will assist with a range of government services, addressing customer inquiries with professionalism and empathy.
Key Responsibilities:
• Offer respectful, knowledgeable service to all clients
• Clearly explain service details and resolve customer concerns
• Facilitate warm transfers to different departments
• Uphold brand standards in customer-facing areas
• Engage in team learning and training initiatives
Requirements:
• 1-2 years of customer service background
• Bilingual in English and French for effective communication
• Experience with Microsoft Office and data management
• Strong attention to detail and organizational skills
• Capability to thrive amid distractions
Utilize your bilingual skills to provide exceptional support to Staples customers and enhance their experiences with ServiceOntario.
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