NTT DATA is seeking an Apple Device Support Technician in Montreal, Quebec. This role involves troubleshooting and support for various Apple devices to enhance user experiences.
Ideal candidates will have experience in providing technical support, specifically for Apple products such as iPhones and MacBooks. In this role, you will handle user inquiries, manage device configurations, and ensure high customer satisfaction through effective service delivery. Fluency in French is essential for this position, as you will interact with French-speaking clients regularly.
Key Responsibilities:
• Perform basic troubleshooting and repairs on Apple devices
• Support users with Apple ID and iCloud problems
• Manage device enrollment using MDM solutions
• Coordinate hardware repairs and warranty claims
• Document all service incidents in ITSM
Requirements:
• At least 2 years relevant technical support experience
• High School Diploma or equivalent needed
• CompTIA A+ or equivalent qualifications required
• Must have a valid Canadian Driver’s License
• Ability to travel as necessary
Bring your technical acumen to NTT DATA and support our valued customers efficiently.
#J-18808-Ljbffr
📌 Apple Device Support Technician at NTT DATA (Quebec City)
🏢 NTT DATA North America
📍 Quebec City
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.