Transform customer experiences as a Bilingual Account Representative for Metrie. In this pivotal role, your fluency in English and French will serve our diverse clientele and enhance service quality.

You will oversee inbound and outbound customer interactions, ensuring timely support and accurate order processing. Your passion for Metrie's products will shine through as you proactively assist assigned customers and build lasting relationships.

Key Responsibilities:
• Deliver prompt responses to customer inquiries via calls and emails
• Process orders and manage complex service activities
• Conduct outreach to verify orders and minimize gaps
• Use product knowledge to recommend tailored solutions
• Document customer issues and recommend improvements

Requirements:
• Experience in customer service or communications field
• Superior verbal and written skills in both languages
• Proficiency with CRM systems, preferably HubSpot
• Ability to prioritize tasks and maintain accuracy
• Excellent organizational skills under pressure

Leverage your skills to contribute to Metrie's reputation for exceptional customer service.
#J-18808-Ljbffr

📌 Bilingual Account Representative at Metrie (Ontario)
🏢 Kinsley Power Systems
📍 Ontario