Join Sandman Hotel Group as a Guest Service Agent and provide exceptional customer service in Calgary, Alberta. Be integral to guest experiences through attentive support and effective problem-solving.

In this essential role, you will foster a welcoming setting for all hotel visitors. Candidates should have experience in customer service and front desk operations, along with strong organizational and communication skills. Proficiency in Opera/Opera Cloud is necessary to streamline check-in procedures and assist guests efficiently.

Key Responsibilities:
• Check-in and check-out guests with efficiency
• Respond to guest inquiries via phone, email, and in person
• Process reservations and maintain billing accuracy
• Keep the front desk area tidy and fully stocked
• Address any guest concerns as they arise

Requirements:
• One year hotel front desk experience preferred
• Two-year apprenticeship in hotel management is preferred
• Excellent customer relations and time-management skills
• Effective communication capabilities
• Must be available on weekends, evenings, and holidays

Support guests and enhance their stay through outstanding service at Sandman Hotel Group.
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📌 Sandman Hotel Guest Service Agent Role (Alberta)
🏢 Sandman Hotel Group
📍 Alberta