Elevate client relations as Senior Manager, Client Service for Octacom in Richmond Hill, ON. Drive implementation success and service delivery for key enterprise accounts with a focus on workflow solutions.
In this full-time, onsite role, you will manage significant client relationships critical to Octacom’s service excellence. With a Bachelor’s degree and 5+ years in account management, including 2+ years with enterprise clients, you will enhance onboarding and project coordination. Your expertise in building relationships and resolving complex challenges will ensure high-quality service.
Key Responsibilities:
• Oversee a portfolio of enterprise client accounts
• Lead escalations and drive effective issue resolution




• Manage client onboarding and project implementation
• Track commitments, performance, and emerging risks
• Own service processes and communication standards
Requirements:
• Bachelor’s degree in Business or related field
• 5+ years in client-facing account management
• 2+ years managing enterprise accounts
• Robust project management and communication skills
• Proficiency in Microsoft Office Suite
Take charge of client satisfaction and service quality at Octacom, leveraging your management and relationship skills.
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📌 Senior Manager, Client Service at Octacom (Richmond Hill)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Richmond Hill