Join NFI as a Distribution Customer Support Specialist, dedicated to enhancing customer interactions and efficiently resolving inquiries and concerns. This role focuses on seamless communication and order processing.

As part of the customer service team, your responsibilities include answering inquiries and processing customer orders with precision. Ensure timely follow-up with departments while managing invoicing and feedback documentation. This position supports a collaborative, customer-focused workplace.

Key Responsibilities:
• Respond courteously to customer inquiries and complaints
• Process all customer orders and manage documentation
• Create reports on product availability for clients




• Coordinate special shipping requests with the traffic team
• Maintain accurate invoicing and records of complaints

Requirements:
• High school diploma or equivalent required
• Strong knowledge of MS Office and basic typing skills
• Excellent communication and customer service abilities
• Familiarity with shipping tools like UPS and FedEx
• Flexible availability for extended hours, as needed

Drive customer satisfaction through effective communication and order management at NFI.
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📌 NFI Distribution Customer Support Specialist (Ontario)
🏢 NFI
📍 Ontario