Enhance your career with iA as a Customer Service Representative for Group Savings and Retirement. Provide professional, personalized client support in a role that blends remote and on-site work.

As a key member of the team, you will focus on delivering a high-quality customer experience by understanding client needs and guiding them toward appropriate financial solutions. This role showcases your excellent interpersonal skills while ensuring satisfaction through effective communication. Your tasks will include analyzing complex inquiries and offering tailored assistance to clients, all while collaborating to maintain service excellence.

Key Responsibilities:
• Interact with clients through phone and email interactions
• Analyze and resolve complex situations effectively




• Use tools and software to perform job duties well
• Collaborate with team members to enhance client experience
• Guide clients on financial services products and solutions

Requirements:
• Two years of experience in customer service
• Advanced English and French communication skills
• Solid analytical and problem-solving abilities
• Proficiency in using multiple software applications
• Ability to work under pressure effectively

Use your skills to support clients with confidence at iA.
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📌 iA Group Savings Customer Service Rep (Quebec City)
🏢 iA Financial Group
📍 Quebec City