Drive customer outcomes as a Customer Success Manager at Meltwater, where you’ll ensure customer satisfaction and product understanding within a cooperative hybrid working model. This role is key to client success and engagement.

In this position, you will work hand-in-hand with internal stakeholders to deliver tailored support that enhances product adoption and loyalty. Your expertise in account management will empower clients, while your proactive engagement will address at-risk accounts ahead of renewal dates. This is your opportunity to be an influential part of a diverse team dedicated to providing exceptional customer experiences.

Key Responsibilities:
• Align customer needs with internal processes
• Maximize product value through strategic support




• Nurture client advocacy for billing relationships
• Identify opportunities for account growth
• Manage onboarding and training sessions for clients

Requirements:
• Bachelor’s degree or higher preferred
• 3+ years of account management experience
• Excellent communication and relationship-building skills
• Results-oriented approach to customer engagement
• Willingness to adapt to flexible work arrangements

Help our customers thrive and grow with Meltwater's innovative solutions!
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📌 Meltwater Customer Success Management Role (Ontario)
🏢 Meltwater
📍 Ontario