Join FirstService Residential as a Concierge Team Lead, guiding a dedicated team to provide exceptional customer service. This role emphasizes training, problem-solving, and teamwork.

As a Team Lead, your focus will be on training the concierge staff, fostering a culture of excellence. You'll handle customer inquiries and challenges, making a positive impact on both associates and residents. With a commitment to associate growth, we offer competitive benefits and acknowledge your contributions through our Excellent Place to Work certification.

Key Responsibilities:
• Provide training to concierge staff on service excellence
• Act as the head Concierge during busy periods
• Encourage effective problem-solving within the team




• Ensure cohesive team dynamics and morale
• Oversee customer service quality and satisfaction levels

Requirements:
• At least two years of customer service experience
• Prior experience in a supervisory role is favored
• Strong command of English, both written and verbal
• Knowledge of strata buildings is beneficial
• Proficiency in Mandarin or Cantonese is a plus

Empower your concierge team while enhancing the resident experience at FirstService Residential.
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📌 Concierge Team Lead Role - FirstService Residential (British Columbia)
🏢 FirstService Residential Canada
📍 British Columbia