Join Pillway as a Customer Support Specialist and be part of an innovative healthcare technology revolution. Your communication skills in English and French will enhance the customer experience.

As a crucial member of our team, you will manage customer inquiries related to technical issues and payment inquiries. This role requires productive handling of support tickets in our CRM system, ensuring swift resolution of customer concerns. You will collaborate closely with the Pharmacy Experience Specialists to provide a seamless experience.

Key Responsibilities:
• Efficiently manage and action customer tickets via CRM
• Timely escalation of complex issues to specialty teams
• Support marketing campaigns by answering inbound customer calls




• Address technical and payment-related customer queries
• Work with Pharmacy Experience Specialists for thorough issue resolution

Requirements:
• Excellent communication skills in written and spoken forms
• Background in customer service, especially tech support
• CRM system knowledge and ticket prioritization expertise
• Strong problem-solving aptitude
• Committed to delivering positive customer experiences

Become a key player in the future of pharmacy services at Pillway.
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📌 Pillway Customer Support Specialist (Ontario)
🏢 Pillway
📍 Ontario