Join Mission Hill Family Estate as a Guest Experience Supervisor, working in office to ensure premium hospitality in West Kelowna, BC. This role blends leadership, sales support, and team development for an unmatched guest journey.

The Guest Experience Supervisor at Mission Hill oversees daily operations ensuring the winery delivers consistent, elevated experiences. This position involves engaging with guests, coaching team members on hospitality standards, and resolving concerns while promoting sales and managing logistical details. Your role is crucial for maintaining the estate's reputation and service quality.

Key Responsibilities:
• Ensure seamless operation of the Guest Experience team
• Support team with daily service execution




• Manage guest experience logistics and reservation systems
• Champion winery sales initiatives and member engagement
• Lead guest recovery efforts and maintain service standards

Requirements:
• 2-5 years in hospitality or related roles
• Proven success in coaching and team management
• Strong communication and problem-solving skills
• Familiarity with guest experience platforms
• Ability to obtain Serving It Right certification

Deliver outstanding guest experiences at Mission Hill Family Estate through leadership and exceptional service.
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📌 Hospitality Supervisor at Mission Hill Family Estate (British Columbia)
🏢 Mission Hill Family Estate
📍 British Columbia