Responsibilities

- Operational Management
- Oversee daily operations of the restaurant, ensuring smooth and efficient service
- Monitor food quality and service standard, making adjustments when necessary to ensure excellence
- Ensure the restaurant is compliant with health and safety regulations and maintain cleanliness

- Staff Supervision & Training

- Lead, train, and motivate a team of staff including servers, kitchen personnel
- Hire and onboard new employees, ensuring they are well-trained in all restaurant procedures
- Set staff schedules, ensuring appropriate coverage during peak and off-peak times
- Address any employee performance issues and provide coaching to ensure staff development

- Customer Service

- Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly
- Develop strategies to enhance customer loyalty and improve the overall guest experience
- Resolve customer complaints and conflicts in a professional and courteous manner

- Financial Management

- Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place
- Analyze financial reports and sales data to drive profitability and make informed operational decisions
- Monitor inventory and order supplies as needed to maintain stock levels while minimizing waste

- Marketing and Promotions





- Implement marketing strategies to promote the restaurant and attract recent customers
- Organize special events or promotions to boost sales and enhance customer engagement
- Coordinate with vendors and suppliers to ensure timely delivery of high-quality ingredients

- Compliance and Reporting

- Maintain compliance with all applicable food safety regulations and employment laws
- Ensure all licenses and certifications are up to date
- Prepare regular reports on sales, inventory, and staff performance for upper management

Qualifications

- Proven experience as a Restaurant Manager or in a similar managerial role in the foodservice industry
- Strong leadership and team management skills
- Exceptional communication and customer service skills
- Ability to analyze financial reports and manage budgets
- In-depth knowledge of food safety and sanitation regulations
- High School diploma or equivalent; a degree in hospitality management or business is preferred
- Availability to work flexible hours, including nights, weekends, and holidays

Advantages

- Competitive salary and performance-based bonuses: $25-$35/hr (including tips) , performance-based bonuses
- Health, dental, and vision insurance
- Discounted meals and drinks
- Paid breaks
- Opportunities for career growth and development

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📌 Manager (Toronto)
🏢 Torsap Thai Kitchen
📍 Toronto