We are looking for a Product Support Analyst to join a long-term contract prospect supporting digital products within the staffing and recruitment industry in Toronto, Ontario.

This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office.

In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes.

Responsibilities: Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners.

Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion.

Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences.





Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing.

Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products.

Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows.

Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery.

Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance.

Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.

📌 Product Support Analyst (Toronto)
🏢 Robert Half
📍 Toronto