BENEFITS AND COMPENSATION:

Advantages:

Computer equipment provided.

No sales or solicitation.

37.5hours per week, Monday to Friday.

Dynamic work environment andgreat team.

Paid training.

Quick onboarding.

Compensation:

Starting salary: $22-$24per hour (CAD)

Two paid sick days(after 3 months of employment).

Two weeks of vacation.

RRSP program (available after 6 months of employment).

Paid holidays.

Group insurance (available after 3 months).

PRIMARY DUTIES:
TheParking Enforcement Officeis a roleresponsible forparking enforcement throughout Canada.

HIERARCHY:
TheParking Enforcement Officerreports directly to the BPO Team Lead who reports to the BPO Senior Manager who reports to the Customer SuccessDirector who reports to the ExecutiveVice President CX Practice who reports to the Executive Vice Presidentof Professional and Field Services division who reports to the Chief Executive Officer.

PRIMARY TASKS AND RESPONSIBILITIES:

Analyze and approve electronic parking violations alreadysubmittedby customer service agents (CSRs), including entry, violation and exit time stamps, as well as vehicle photo streams and other relevant information.

Verify and gather information on the owner of the offending vehicle.

Document and enter information on the owners of offending vehicles in databases or otherappropriate tools.

Layout,printingand enveloping of validatedinfringementsand all other steps to prepare documents for mailing.

Navigate through multiple municipal databases simultaneously

Assistand carry out special projects at the request of a direct supervisor or team leader

Assistswith hardware asset management, when applicable.





Process hardware shipping and receiving, when applicable

Other duties as assigned.

COMPENTENCIES:

Strong,clearand effectiveEnglish& Frenchwritten and verbal communication skills

Attention to detail and accuracy.

Demonstrated record of providing strong customer service in a multi-tasking environment.

Exceptional time management and multitasking abilities.

Remainingpositive and persistent in the face of challenges.

Ability to cope with stressful situations andmaintaina calm and professional demeanor

Goodorganizational skills

Ability to adapt toevolving environments

Ability to work in a team.

Flexible,reliableand trustworthy.

Time management skills to multitask and adhere to SLAs.

Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.

Good problem-solving skills

Basicproficiencyofoperating systems and infrastructure, networking basics, software, and applications.

Ability to quickly learnnew technologies

Ability to lift and move boxes and materials weighing up to 50 pounds

REQUIRED EDUCATION& EXPERIENCE:

Highschool diploma or equivalent

GenesysContact Center Platform, preferred

CustomerService:1year (mandatory)

User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools





TECHNICAL REQUIREMENTS:

GenesysContact Center,preferred

Salesforce(preferred)or other relevant CRM or Ticketing software

Microsoft Products and Operating Systemsincluding Word, Excel, Outlook, SharePoint,and PowerPoint

Parking Enforcement Softwaresuch asSentryLink, aplus

ARISVehicleDatabase, a plus

LANGUAGE SKILLS:
Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.

WORK ENVIRONMENT:
This rolewill be performed on-site.

EXPECTED HOURS OF WORK:
Typically, standard business hours Monday through Friday 8:00AM –4:00PM.

TRAVEL:
No

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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected].

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📌 Virtual Parking Enforcement Officer/PEO (bilingual) (Quebec City)
🏢 Neweratech
📍 Quebec City