Join a energetic team as a Technical Help Desk Specialist under a flexible hybrid model. Support a variety of computer system inquiries and deepen your technical skills while contributing to user satisfaction.

This 6-month contract involves resolving client issues through direct interaction, ensuring users receive the highest level of assistance with both hardware and software. You’ll be tasked with maintaining detailed records and evaluating system operations, with extension opportunities tied to performance. Your performance could lead to a full-time position, depending on business needs.

Key Responsibilities:
• Resolve user inquiries about computer systems
• Handle troubleshooting over phone with clients
• Verify system functions and track errors




• Maintain records of communication and actions taken
• Utilize manuals and diagnostics for support

Requirements:
• Required fluency in English (another language is a bonus)
• 2-3 years in customer service experience
• Familiarity with browser troubleshooting techniques
• Understanding of desktop communications software
• Excellent verbal and written communication skills

Leverage your expertise in technical support and customer service in this impactful position.
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📌 Technical Help Desk Specialist - Contract (Ontario)
🏢 Nexus Systems Group
📍 Ontario