Join Fastfrate Group as a Customer Support Specialist and drive customer satisfaction in transportation logistics. In this on-site role, you’ll manage communications and enhance operational efficiency.

The Custome Support Specialist position at Fastfrate Group supports clients from initial booking to final delivery. You will work collaboratively with various teams, interact with customers, and ensure timely updates throughout the process. The role emphasizes building customer loyalty through effective service and communication.

Key Responsibilities:
• Handle email communication with customers and partners
• Book and confirm delivery and pickup appointments
• Inform customers about late arrivals and updates
• Perform data entry for orders and logistics
• Resolve issues related to scheduling and cancellations

Requirements:
• Must possess a Post-Secondary Degree or Diploma
• 1-2 years of experience in customer service roles
• Transportation logistics experience preferred
• Solid organizational and computer skills
• Excellent verbal and written communication

Deliver operational excellence and foster positive customer interactions at Fastfrate Group.
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📌 Fastfrate Group Customer Support Specialist (Alberta)
🏢 Challenger Motor Freight
📍 Alberta