Shape customer interactions by becoming a Quality Assurance Analyst at IntouchCX. Focus on assessing service quality issues across various contact methods in this challenging yet rewarding position.

At IntouchCX, a pioneer in digital customer experience management, the Quality Assurance Analyst plays a pivotal role. Responsibilities include monitoring CSRs and participating in key operational meetings. You will provide necessary feedback and support to help achieve quality goals and drive efficiencies in customer service.

Key Responsibilities:
• Assess service quality of CSRs and Tier 2 representatives
• Analyze performance through various communication channels
• Develop coaching session reports weekly
• Participate in calibration meetings with partners
• Support escalated issues alongside managers

Requirements:
• High school diploma required; equivalent accepted
• 1 year of frontline contact center experience preferred
• Proficient with MS Office tools
• Excellent organizational and time management skills
• Solid analytical and decision-making abilities

Bring your analytical skills to enhance customer care at IntouchCX.
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📌 IntouchCX Quality Assurance Role (Manitoba)
🏢 Intouchcx
📍 Manitoba